Keywords: Service Component Reference Model.jpg Service Component Reference Model The SRM is composed of seven Service Domains Customer Services; Process Automation Services; Business Management Services; Digital Asset Services; Business Analytical Services; Back Office Services; and Support Services Each Service Domain is decomposed into Service Types For example the three Service Types associated with the Customer Services Domain are Customer Preferences; Customer Relationship Management; and Customer Initiated Assistance Each Service Type is decomposed further into components For example the four components within the Customer Preferences Service Type include Personalization; Subscriptions; Alerts and Notifications; and Profile Management http //www archives gov/records-mgmt/pdf/rm-profile pdf FEA Records Management Profile Version 1 0 2005-12-15 FEA Image SRM Overview jpg PD-USGov Federal Enterprise Architecture Reference models Customer relationship management |